Contact Us

Alston, Stephenson Drive,
Waterwells Business Park, Gloucester GL2 2AG,
United Kingdom

Tel: +44 (0) 1452 307171
Fax: +44 (0) 1452 307187


Alston is a trading name of Prima Dental Manufacturing.

Registered office:
Alston, Stephenson Drive,
Waterwells Business Park, Gloucester GL2 2AG,
United Kingdom
Registered in England No. 2175700

Terms and Conditions

Terms of Business (Export)

1. All goods are supplied by the Company subject to these terms, unless otherwise agreed in writing between the Company and the Buyer. The Buyer shall be deemed to have assented to these terms without reservation or condition upon despatch of the goods pursuant to the Buyer’s order.

2. All goods are supplied by the Company to the Buyer on the understanding that such goods are resold to consumers in the country in which the Buyer is established unless otherwise agreed in writing.

3. Conditions set out on the Buyer’s enquiry or purchase order are binding on the Company only in so far as they do not conflict with conditions of sale contained herein and are accepted by the Company.

4. Notwithstanding that risk passes to the Buyer upon delivery, the property in the goods remains vested in the Company until payment therefore has been made in full. Until payment of all the above mentioned monies has been made in full, the Buyer holds the goods as bailee for the Company, and shall accordingly treat the goods and any monies received from a sale thereof in a manner consistent with such bailor/bailee relationship which may be inferred from the subsequent conduct of the Buyer and/or the Company.

5. Claims for damage to goods outwardly visible, shortage or non-delivery must be notified in writing to the Company within seven days after receipt of delivery advice, invoice or statement. Goods are automatically insured on behalf of the buyer except when previously agreed otherwise. The method of transportation will be decided at the Company’s discretion if not specified by the customer.

6. The Company reserves the right to refuse acceptance of any goods returned for exchange or credit without prior agreement. Goods accepted for exchange or credit will be dealt with on the basis of the price ruling at time of supply with a 15% ex-works value charge (20% for private label/OEM product) for inspection, reconditioning or repacking. Obsolete merchandise items whose manufacture has been discontinued or items made to “Special Order” are not eligible for credit or exchange.

7. The Company reserves the right to cancel without liability to the Company any contract to supply goods whether wholly or partly unfulfilled where the supply or delivery of goods is prevented by circumstances outside the reasonable control of the Company.

8. The Company will in respect of any defect in any goods sold or any repair to or replacement thereof of which defect the Buyer shall have notified the Company in writing within three months immediately following the date of delivery of such goods, at the Company’s option repair or replace the same, provided always:

i. That the goods shall have been used or operated at all times in accordance with the methods recommended by the Company.

ii. That the Buyer shall have promptly returned the defective goods properly packed and carriage paid to the Company’s premises. The cost of carriage shall be reimbursed to the Buyer upon the Company being reasonably satisfied that the defect is one which the Company has an obligation to remedy under this Clause.

The provisions of this Clause are in lieu of all conditions, warranties and statements expressed or implied whether by statute operations of law or otherwise and no liability other than those expressed in these terms is assumed by the Company nor is any other person authorised to assume any such liability in respect of these goods.

9. The Company shall not be liable for damage of any nature consequential or otherwise which was not reasonably foreseeable at the date of contract, with respect to any goods sold or delivered or any failure or delay in delivery.


10. Prices are expressed in GBP Sterling and, unless otherwise stated, are ex-warehouse and the cost of packing, packing cases, postage, carriage, freight or insurance are extra to cost.


11. The purchaser shall be liable for any foreign import duties, taxes in post levies, deposits or outlays of any kind levied by the Authorities at the place of destination or in connection with the goods, and for any payments, fines, expenses, loss or damage whatsoever incurred or substained.

12. All goods are chargeable at prices applicable on the day of despatch irrespective of the date on which the Buyer’s order was received.

All prices quoted are deemed to be exclusive of value added or other sales taxes. For E.U. member states we are obliged to charge VAT at the current UK rate if we are not advised of a customer’s VAT registration number.

13. All orders are payable against proforma in advance unless a valid credit application has been submitted and approved. Unless otherwise agreed in writing, accounts are payable in full by the last day of the month following the date (month) of invoice in USD via direct transfer into the company U.K. bank and without the deduction of any discount whatsover. The Company reserves the right to charge interest at a rate of 2% per month from the date of invoice on overdue accounts.

Credit Card Payments: Visa and Mastercard are the only credit cards accepted. There is a 2.5% charge for this payment method.

The charge is made in Pounds Sterling at the currency exchange rate on the day of transaction. Please note that there may be a minor discrepancy with your credit card statement due to a different day’s rate being used when your account is debited.


14. Where payments of the confirmation of order is requested by Letter of Credit:-

(a) An Irrevocable Letter of Credit established through a local Bank and confirmed by a recognised Bank in the United Kingdom is required with all charges for openers accounts.

(b) The Letter of Credit should allow for goods manufactured within the Countries or Territories specifed on the quotation.

(c) Part shipment must be allowed on the Letter of Credit

15. In the event of any breach of these terms by the Buyer, the Company shall be entitled without liability forthwith to stop delivery of all or any goods sold or agreed to be sold to the Buyer.
16. These terms and any contract between the Company and the Buyer shall be governed by and construed in accordance with English Law.